Global Support
With over a million TEDS users currently operating at installations in Europe, Asia and the Americas, TEDS Global Support keeps your Talent Management Solution operating at peak performance. TEDS users can draw from our Global Support resources for administrative and technical advice, TEDS Consulting Services, easy-access information of a general nature, and regular software upgrades.
- TEDS Customer Support, the most experienced human capital support team in the industry, goes to work after your solution is up and running. Whether you need technical or administrative input, our Customer Support experts can diagnose and solve problems anyplace you do business, anywhere in the world.
Not only that, your organization can tailor the level of support to its unique needs-up to 24x7 assistance for mission-critical and high-security uses of TEDS. Customer Support representatives supply information by phone, fax, e-mail and the web.
- Standard Support-available 7:00 a.m.- 7:00 p.m. (Eastern Time), Monday through Friday
- Premium Support-available 24 x 7, including weekends and holidays
- Customized Support-creates the support package that best suits your enterprise objectives
- Strategic support and information can be obtained through TEDS Consulting Services.
- Regular software upgrades-typically one per year-provide the most advanced functionality and support for timely integration with your HR infrastructure.