How a Leading Healthcare Alliance Is
Implementing Integrated Talent Management
An impressive success story from the recent
Strategies 2010 Talent Management Symposium
Johnson City, TN – March 11, 2010 On March 4 at the Talent Management Strategies 2010 Symposium, a
leading healthcare provider shared a blueprint for success in implementing a fully integrated Talent Management system. Jamie Parsons, SPHR, FACHE, Vice President and Chief Human Resources Officer at Mountain States Health Alliance (MSHA), one of the country’s leading healthcare providers, demonstrated how MSHA is utilizing TEDS People Resource Planning (PRP)™ to deploy enterprise talent management and harness the power of his organization’s talent for optimal impact and dramatic results.
The title of Mr. Parsons’ presentation was Implementing Integrated Talent Management: Successes and Challenges. He summarized his organization’s overall task when he quoted Dennis Vonderfecht, MSHA’s President and CEO:
“All organizations are facing serious challenges every day, whether it is in the government, business, or not-for profit sectors, and the livelihood of our existence resides on how we approach these challenges. Mountain States knows that healthcare is no exception and we are facing some serious challenges as we move forward, especially in the area of personnel.”
MSHA began developing a roadmap to streamline and automate workforce development functions and align employee goals to corporate outcomes. They began with Learning Management and Competency Management as they also moved toward implementation of other critical elements of Integrated Talent Management.
TEDS was selected by MSHA, in part, because of the system’s underlying principle of People Resource Planning.
PRP is the optimization of development, performance and deployment of an organization’s human capitol to achieve the desired business outcome in the shortest amount of time and at the lowest cost.
“Before our partnership with TEDS, we had different systems for learning management, staffing and recruiting. Our competencies and performance evaluations were paper-based. As for succession management, we really didn’t have a set process. The largest issue was that there were no links or consistency between processes and records.”
MSHA, like other healthcare organizations, was challenged by mandatory requirements, fragmented systems, and low-tech solutions - many of which depended on manual processes.
They had to move quickly to a streamlined, accountable, interactive and business outcome-based system that would result in improved individual and organizational performance.
By implementing TEDS, MSHA had the framework for fully integrated, flexible and customizable talent management that fully utilized their own HR leadership expertise. They were able to establish a workable blueprint for competencies, development plans, behavioral standards, evaluations, and performance improvement and management.
“We are now able to get the right employees in the right positions in the shortest amount of time to help us achieve the best business outcomes and goals,” Mr. Parsons said. “Bottom line, once we saw there was a system based on the compression of time and increase of accuracy in closing business and individual gaps to achieve business results through fully integrated and deployed processes, we knew TEDS People Resource Planning was the system for us.”
Another major factor in MSHA’s rapid streamlining and automation of workforce development and performance functions was the full integration of human capital functions afforded by the TEDS system.
“A fully integrated Talent Management system captures the needed data once and then uses that data in many places,” says Joe Ellis, Founder and CEO of TEDS. “The data does not have to be entered multiple times and that results in major efficiencies. Having the data in a single database gives companies the ability to understand their organization at a strategic level.”
Parsons says that MSHA can also mine that data for an accurate picture of their organization by viewing the current talents and abilities of their team members across the enterprise in real time.
“This helps HR know if they need to train, outsource, or hire new team members to achieve a business initiative. And all team members’ data is at the fingertips of managers.”
Because the TEDS integrated system eliminated restrictive HR silos, HR is now able to perform its job quicker and easier without the headache of multiple systems. By replacing multiple systems with one, MSHA is realizing major cost savings.
In 2009, MSHA successfully implemented TEDS Learning on Demand™, TEDS RTC Power ™(Roles, Tasks & Competencies), Tuition Aid, and TEDS Succession management™. TEDS Job Vision™ (recruiting and staffing) in being implemented this month and TEDS Performance Impact™ is on-schedule for implementation in May.
Next year, MSHA plans to have TEDS installed on Apple’s iPad to bring additional portability of Talent Management functions to the organization and its team members.
For an in-depth look at the fully integrated talent management accomplishments that Mountain States Health Alliance has made with the help of TEDS People Resource Planning, click here to download the full presentation.
About Mountain States Health Alliance
Mountain States Health Alliance (MSHA), based in Johnson City, Tennessee, was formed after Johnson City Medical Center Hospital, Inc. acquired six Columbia/HCA hospitals in Northeast Tennessee in 1998. The health care group was officially named in January 1999. Today, MSHA provides an integrated, comprehensive continuum of care to people in 29 counties in Tennessee, Virginia, Kentucky, and North Carolina. Its 14 hospitals, of which Johnson City Medical Center is the flagship, comprise the largest healthcare system in the region. MSHA's integrated healthcare delivery system includes 21 primary/preventive care centers and numerous outpatient care sites, including First Assist Urgent Care, MedWorks, Same Day Sugery, and Rehab Plus. For more information, visit www.msha.com
Contact:
James Watson
Corporate Director, Public Relations
e: watsonjw@msha.com
w: www.msha.com
t: 423.431.1313
About Strategies 2010
Strategies 2010 is the human capital industry’s premier event, bringing together executives, experts and industry thought leaders for an annual high-level meeting dedicated to developing and implementing an integrated human capital strategy. The 2010 event was held in Atlanta, Georgia March 3rd – 5th and is a presentation of Human Capital Media. http://www.talentmgt.com
About TEDS
TEDS®, Inc. offers the only organic and comprehensive enterprise-wide talent management solution that includes the management of performance, competencies, learning, workforce planning, compliance, recruiting, succession and compensation. Employing a single platform, TEDS strategically aligns business objectives with all facets of the talent lifecycle. TEDS’ products and services are deployed at some of the world's leading companies and organizations, including Verizon, Eastman Chemical, Dominion Resources, Steelcase, Sandia National Laboratories, Philips Healthcare, Qwest, Norfolk Southern, Citizens Communications, Mountain States Health Alliance, Washington and Lee University and Boston University Corporate Education Center. TEDS’ Talent Management modules are available individually, in any combination, or as a comprehensive solution. For more information, visit www.teds.com or call TEDS Sales at 276.782.7206.
Contact:
Todd Mauldin
Vice President for Sales, Marketing and Customer Relations
e: todd.mauldin@teds.com
w: www.teds.com
t: 276.783-6991